1. Information We Collect
We collect personal information that you provide directly to us when transacting or interacting with our store:
- Contact Information: Full name, billing address, shipping address, email address, and phone number.
- Order & Commercial Data: Records of products purchased, order history, amounts paid, promotional codes applied, and shipping preferences.
- Technical & Device Data: IP address, browser type, operating system, device identifiers, referring URLs, and website navigation patterns.
2. Payment Processing & Stripe Security Standards
We do not directly store, collect, or process your raw credit card numbers or security CVV codes on our servers. All online financial transactions are encrypted and processed through our certified payment partner, Stripe, Inc.
Stripe has been audited by a certified PCI Qualified Security Assessor (QSA) and is certified to PCI-DSS Level 1 Service Provider standards—the most stringent level of certification available in the payments industry. During checkout, card details are transmitted directly via tokenized 256-bit TLS/SSL encryption to Stripe's secure infrastructure.
3. How We Use Your Information
We utilize the collected information for specific, lawful business purposes:
- To process, verify, fulfill, ship, and track your merchandise orders.
- To communicate order confirmations, delivery updates, and customer support responses.
- To prevent fraudulent transactions, identity theft, and unauthorized account access.
- To deliver relevant updates regarding new barrel reserve releases, only if you opted into our newsletter.
- To comply with state and federal legal obligations, taxation laws, and accounting audits.
4. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We share data only with trusted service providers essential for completing your purchase:
- Payment Processors: Stripe, Inc. for secure card transaction processing.
- Fulfillment & Shipping Couriers: FedEx, United Parcel Service (UPS), and the United States Postal Service (USPS) to deliver your parcels.
- Infrastructure Providers: Secure cloud servers and SSL certificate authorities.
5. Cookies & Tracking Technologies
Our website uses essential cookies and local storage tokens to remember items in your shopping bag, preserve your wishlist preferences, and ensure seamless checkout navigation. You may modify your browser settings to decline non-essential cookies; however, disabling cookies may impact your shopping cart experience.
6. California Consumer Privacy Act (CCPA / CPRA)
If you are a California resident, you have specific rights under California law regarding your personal data:
- Right to Know: You may request disclosure of the specific categories and pieces of personal information we have collected about you over the past 12 months.
- Right to Delete: You may request the deletion of your personal data, subject to legal and transactional exceptions.
- Right to Non-Discrimination: We will not deny goods, charge different prices, or provide a lower quality of service if you exercise your privacy rights.
- Do Not Sell My Info: We do not sell consumer personal data.
7. Data Retention & Security
We retain personal information for the period necessary to fulfill the purposes outlined in this policy, including satisfying legal, tax, accounting, or reporting requirements. We maintain strict administrative, technical, and physical safeguards designed to prevent accidental loss, unauthorized access, alteration, or disclosure.
8. Children's Online Privacy Protection (COPPA)
Our website and provisions are designed for adults of legal drinking and tobacco purchase age. We do not knowingly collect personal identifiable information from children under the age of 13. If you believe a child has provided us with personal data, please contact us immediately for prompt deletion.
9. Contact Information
If you have questions, comments, or wish to exercise your privacy rights, please contact our Data Protection Officer:
Attn: Privacy & Compliance Department
1410 Fairfield St
1410 Fairfield St, Lincoln, NE 68521, United States
Email: info@charredoakreserve.shop
Phone: (402) 521-1094